Clients are referred to us by completing a referral form or by contacting the office directly.

They are referred from various agencies such as Social Services, Probation Service, Hospitals, Local Authority, Youth Offending Team, Benefits Agency, Homeless Department and other voluntary & statutory organisations.

All referrals must be accompanied by a completed external risk assessment and supporting documents (where possible).

We conduct interviews to assess all referrals for their eligibility for supported accommodation. All applicants have a right to be interviewed to determine their needs and whether their needs can be met by the service. Our staff are well adept at working with specialist risk assessments for specific client groups, for example DASH risk assessments for victims of domestic abuse/violence.

After the applicant’s interview and needs and risk assessment has been carried out, a decision will be made as to whether we can offer the applicant supported accommodation.

We will inform the applicant and referring agency of our decision. If the applicant is offered supported accommodation, he or she will accept a support package which will be client centred and part of the Licence Agreement. Failure to engage with this support package may result in a review of the clients needs and a decision made as to whether or not the service meets those needs. Our staff are trained and committed in assisting applicants through the assessment process.

The clients live together as a community, cooperating with one another and working together for the common good.

It is the discretion of the Housing Needs Manager to refuse the applicant at assessment stage if the individual does not meet the organisations allocation criteria.

Police checks are carried out before an individual is allowed to access our services (only some sites).